Member Experience Specialist
Full Time • Sequim - 1959
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
About Us
At Anytime Fitness Sequim, we believe fitness is about more than workouts - it's about community, connection, and showing up for people. That's why we hire good humans first.
We've been voted Best Gym on the Olympic Peninsula. We're a Top 70 club out of 2,500+ Anytime Fitness locations in North America. We won Most Improved Club of the Year. And we're just getting started - with two locations open and more on the horizon.
We're adding a Member Experience Specialist to the team - someone who genuinely cares, acts with urgency and ownership, and is obsessed with making every member feel like they belong. If that's you, we want to meet you.
Role
The Member Experience Specialist's primary role is to build and nurture club culture. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The Member Experience Specialist is responsible for carrying out key functions for operating the gym. Here's what that looks like day-to-day:
- Member Experience & Culture - You'll be a face of the club. Every interaction matters. Answer questions, solve problems, make people feel like they belong here.
- Membership Growth - Follow up with leads, give tours that actually listen to what people need, help the right people join. No pressure, just persistence and care.
- Operations & Admin - Keep the club running smoothly. Manage accounts, handle payments, maintain the space, organize events, knock out daily tasks.
- Communication & Follow-Through - Calls, texts, emails, social media. You stay connected with leads and members at the moments that matter most.
The Member Experience Specialist also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club.
A Note on Sales
This is NOT a high-pressure sales role. We pride ourselves on doing the right thing for humans who want our help - high integrity is a must, and sales mercenaries who would mess up our brand need not apply.
That said, the role DOES require tenacity. You'll follow up with people who reached out but need help taking the next step. If you're allergic to phones or give up after one unanswered text, this isn't for you.
We're Looking For
Kind, genuine human beings who get that life isn't too serious - but still show up like it matters. People eager to learn, grow, and get stuff done when it comes to helping others.
Pros and Cons
Pros:
- You will work directly with the owners and managers of the business
- Learn alongside us as we scale a small business
- Work with people who genuinely care about you and have zero tolerance for drama or any BS close to it
- You get to be the best part of people's day and work with and around people who are bettering themselves
- A team that actually likes each other (karaoke nights, pickleball games, national conferences together)
- Real career growth opportunities as we expand
Cons:
- It is likely you will have to clean up human poop at least once in your lifetime at this job
What Makes You Successful Here
- Relentless follow-through - if you say you'll do it, it gets done
- Warm and genuine - members feel welcome the moment they walk in
- Detail-obsessed - nothing slips through the cracks
- Proactive - you see what needs to happen and do it before being asked
- Organized - you can juggle calls, walk-ins, follow-ups, and tasks without dropping balls
- Resilient - some leads don't call back, some members are having a bad day - you don't take it personally
Where This Role Can Go
We're growing. Two locations now, more coming. For the right person, this role evolves based on your strengths and interests:
- Coaching Track - Love the training side? Get certified and grow into a Coach role delivering sessions and changing lives on the floor
- PT Manager Track - Love sales and helping people commit? Develop into leading our personal training business
- Club Manager Track - Love operations and leadership? Grow into running your own location
We promote from within. Where you go depends on you.
This Role is NOT
- A flexible side gig (we need someone committed to building a career here)
- A desk job where you wait for things to happen
Requirements
- Excellent communication skills (phone, text, in-person, written)
- Organized and reliable - you show up and follow through
- Comfortable with technology (CRM, scheduling software, social media)
- Positive attitude that's genuine, not forced
- Ability to work flexible hours (mornings, afternoons, some evenings)
- 18 years or older with reliable transportation
Experience in fitness or face-to-face sales is a plus but not required. We'll train the right person.
Compensation & Benefits
- Base Pay: $20-22/hour
- Monthly Bonus: Based on club performance metrics
- Hours: Full-time, 40 hours per week
- Paid Time Off
- Holiday Pay
- 401K with company match
- Free Worldwide Gym Access
- Professional Development Support
- Regular Team Training
- Company Events
Schedule
- Full-time
- Flexible scheduling within business hours
Location: 10131 Old Olympic Hwy, Sequim, WA 98382
We're not looking for someone who wants a job. We're looking for someone ready to build something.
Whether you want to stay in Sequim and build a career - or grow with us as we expand - this could be your shot.
Work Location: In person
Compensation: $20.00 - $30.00 per hour
Something different is happening here.
And it’s Real AF.
Our culture is defined by People, Purpose, Profits, Play®. We are looking for hard working people with a purpose that find the fun in everything they do.
Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Franchisor, LLC.
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Flexible schedules
Workout for free!
Passionate, collaborative work environment
Growth opportunities & development